About us
The two moments of truth
A key concept in consumer goods
"P&G touches the lives of consumers around the world every day. Thirty million times a day, in more than 160 countries, P&G brands face their first moment of truth, when consumers stand in front of a store shelf ... and decide whether to buy a P&G brand, or a competing product. A lot happens in that moment...
Winning the first moment of truth is only half the battle. Soon after, P&G brands face a second moment of truth. Nearly two billion times a day, P&G products are put to the test when consumers use Tide to clean their clothes, Pampers to care for their babies... Every one of P&G’s brands is put to this test."
A.G. LAFLEY, Chairman of the Board, President and Chief Executive of Procter & Gamble, Annual Report 2002
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